Privacy Policy

Effective Date: {{EFFECTIVE_DATE}}

This Privacy Policy explains how {{LEGAL_ENTITY_NAME}} ("we," "us," "our") collects, uses, and protects information when you use the LeadTrident platform and related services (the "Service"). We are a {{LEGAL_ENTITY_TYPE}} organized under the laws of {{JURISDICTION}}.

1. Information We Collect

We collect the following categories of information:

  • Account information: name, email address, password (hashed), role, and company affiliation when you register.
  • Customer Data: lead records you or your team upload to the Service, including contact details, addresses, and any custom fields you choose to store.
  • Usage data: log information about how you interact with the Service, such as pages visited, features used, and timestamps.
  • Device and browser information: IP address, browser type, operating system, and device identifiers.

2. How We Use Information

We use the information we collect to:

  • Provide, operate, and improve the Service;
  • Authenticate users and prevent unauthorized access;
  • Communicate with you about your account, billing, and product updates;
  • Respond to support requests;
  • Comply with legal obligations.

We do not sell your personal information or your Customer Data to third parties.

3. Sub-Processors

We use trusted third-party service providers to deliver the Service. Current sub-processors include:

  • Supabase — database hosting and authentication (data stored in US West region).
  • Vercel — web application hosting and content delivery.
  • Mapbox — mapping and geocoding services for lead address data.
  • Stripe — payment processing for paid subscriptions (when active).
  • Zoho — contact form submissions and customer support email.

Each sub-processor is contractually obligated to handle data securely and only for the purposes we direct.

4. Data Retention

We retain Customer Data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations. You may request deletion of your account and associated Customer Data at any time by contacting us at {{CONTACT_EMAIL}}.

5. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export the personal information we hold about you. To exercise these rights, contact us at {{CONTACT_EMAIL}}. We will respond within a reasonable time and may need to verify your identity before fulfilling the request.

6. Security

We use industry-standard security measures including encryption in transit (TLS), encryption at rest where applicable, role-based access controls, and audit logging. No system is perfectly secure; we cannot guarantee absolute security, but we work continuously to protect the information we hold.

7. Cookies

We use cookies and similar technologies to keep you signed in and to understand how the Service is used. You can disable cookies in your browser, but some parts of the Service may not function correctly without them.

8. International Data Transfers

Your data may be processed in countries other than the country in which you reside. We rely on standard contractual clauses and our sub-processors' compliance frameworks to ensure your data is protected wherever it is processed.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by email or through the Service. The effective date at the top of this page reflects the most recent revision.

11. Contact

Questions about this Privacy Policy or how we handle your information? Contact us at {{CONTACT_EMAIL}}.